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Items purchased via Whitcoulls Online must be returned to Whitcoulls online store, items purchased in a Whitcoulls store must be returned to the store.

Returns and Exchanges to Whitcoulls Stores

Items purchased in store must be returned to a store for a refund to be claimed. Stores will not be accepting items purchased via the online store.

Whitcoulls will Refund any defective item and we're more than happy to exchange any item that's in a saleable condition with a proof of purchase, excluding Magazines and clearance items.

Without a proof of purchase, no refund or exchange can be processed.



Returns and Exchanges to Whitcoulls Online

Products purchased on this site can be returned, subject to the following conditions:

Faulty or Damaged Goods

• All tangible products purchased on this site can be returned if damaged or faulty.

• These items must be returned via our Internet Support Centre. Please contact us and provide your sales order number and the details of the title/s and damage concerned.

Change your mind?

• Ebooks are an instant download and therefore cannot be returned. If an ebook appears to be faulty, please contact customer service to discuss the issue.

• DVDs, electronic games and eReaders cannot be returned unless faulty or damaged.

• Books, Non Electronic Games and Stationery items can be returned (within 30 days) with proof of purchase (the receipt shipped with the item/s) for a full refund, provided the item is in an unused and re-sellable condition. Any delivery charges will not be refunded for change of mind returns.

These items must be returned via our Internet Support Centre. The cost of returning a product you no longer want (within 30 days) is your responsibility. Any item returned in a used condition will not be refunded.

Last Updated: 24 June 2011