Your Cart

Your cart is empty

Freight NZD $0.00
Total NZD $0.00

Service Habits: 2nd Edition

View Large Image
View Large Image

Service Habits: 2nd Edition

$37.99

Or 5 fortnightly payments of $7.59 interest free with
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.

In Stock

Shipping in 3-7 working days.

Description
  • Description
  • Delivery & Returns
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relatio... nships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we've become so focused on systems and speed that we've forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people's relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.
  • Format: Paperback / softback
  • Publication Date: 25/01/2022
  • Publisher: Major Street Publishing
  • Country of Origin: Australia
  • Pages: 240
  • Dimensions (mm): 208x140x20mm
  • Weight: 260g
Read More
  • Format:Paperback
  • Publication Date: 25/01/2022
  • Author:Jaquie Scammell

When will my order arrive?

Not all products on the Whitcoulls website are stocked in our stores - many books are sourced directly from our suppliers to fill your order. The shipping time frames are shown for each product just above the Add to Cart button on the page. This shipping timeframe is also shown for each product on your order confirmation email and web order history.

Ships in 3-12 days

If in stock, these products will be dispatched in 3-12 working days from your order being placed, unless an item ordered is unexpectedly out of stock. Orders received before midday are usually shipped the same day, weekdays only, (excludes public holidays). These products can also be found in many of our stores. Use the Check In Store tool on the Product Detail page to see if a store near you has stock. It pays to ring the store first if you are planning a special journey to buy a particular product, as stock is only updated overnight and can be sold throughout the day at the store.

Ships in 4-6; 5-7; 10-12; 12-15 : Days
These products are in our supplier warehouses and have a longer lead time to dispatching. These products are not stocked in our stores and are only available to order on the website.

Currently In Store Only Sorry these products can’t be ordered online for the time being, but you can check to see if a store near you has stock.
To check instore availability : Select your Region, then click the Check InStore button.
It pays to ring the store first if you are planning a special journey to buy a particular product, as stock is only updated overnight and can be sold throughout the day.

In Store Only These products are not available to order online. Please use the Check in Store tool on the product details page to see if a store near you has stock.
To check instore availability : Select your Region, then click the Check InStore button.
It pays to ring the store first if you are planning a special journey to buy a particular product, as stock is only updated overnight and can be sold throughout the day.

Due DD Month
These products are due for release on the date shown. Many books have a specific release date that we must comply with, so these titles are not available to purchase unless the release date has been reached, and stock has been delivered on time.

Pre Order There’s nothing like eagerly anticipating a new release, so where we can, we offer pre orders to ensure you don’t miss out. When we can, we dispatch your pre order on the evening before the product is released. Depending on your delivery address, these orders can be delivered the very next day.

What happens if the goods are damaged when I open them up?

Should any damage be found after opening your parcel due to the damage being concealed (i.e. not obvious due to packaging) please notify Whitcoulls within 24 hours of delivery. We can discuss replacement or refund options, and will have the courier driver collect the damaged item and return it to us. Please Contact Us

Read more about Delivery Information
Read our Returns and Exchanges Policy

Recommendations

You might also like

The Five Dysfunctions of a Team

Hardback | Release Date 24.02.06
$47.99
Ships in 3-7 working days.

The Stop Doing List

Paperback | Release Date 17.04.17
$31.99
Ships in 3-7 working days.
Ships in 3-7 working days.

Start With Why

Paperback | Release Date 06.10.11
$27.99
In Store only

Dare to Lead

Paperback | Release Date 12.10.18
$34.99
Ships in 3-7 working days.