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To allow us to respond accurately to your query, please fill out the form below in as much detail as possible so that your query can be passed through to the most appropriate person to provide a response.
We will endeavour to respond to queries in as timely a manner as possible, however please allow up to 48 business hours to receive your response.
Contact us - Kobo Technical Support
24/7 KOBO Technical Support
For technical support for your Kobo eReader, iPad, iPhone or Whitcoulls desktop application please call the free number below. Please do not use this number for any queries relating to orders for physical books or eReaders or if you need to contact our stores
Kobo Technical Support: 24 hours a day, 7 Days a week - 00-800-3322-3344. Please note the double 00 when calling!
Whitcoulls Online Store & Online Order Queries
You can contact the online team using the form below and selecting 'website query' as the subject. You are also welcome to visit our Online Forums for assistance with online orders, ebooks and other website questions.
Other Questions / Non Website Enquiries
For other queries, you can contact us by using the email form below, selecting non-website query as the subject.
When using the form, please enter as much detail as possible, including your Online order number if your question is about an order you have placed.
We will direct your query to the most appropriate person for a response and reply to your query as soon as possible. You can also view our Help section to see if your question has already been answered.
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