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Gift Card Terms and Conditions

Whitcoulls Gift Cards

Whitcoulls Gift Cards are the perfect gift solution. Purchase a pre-loaded e-gift card, or gift card online here or head in store. On our online store, you can either choose any value from $20, $30, $50, $100, or enter your own amount . Up to $500.00 can be loaded on an eGiftcard, or Gift card online.

You can send an e-gift card directly to the recipient's email address. Or you can order one of plastic gift cards (delivery fee applies).

Our gift cards are durable plastic so they can be kept safely in your wallet until you want to use them. Choose to use the entire balance all in one go, or spend as you go, the balance will be kept on the card until the balance reaches zero.

What is a Gift Card?

Gift Cards look like a credit card but work like a gift voucher. Instead of having a credit balance like a credit card, Gift Cards work with a positive balance.

A Whitcoulls Gift Card can be used to pay for purchases on our website and at any Whitcoulls store. The Gift Card can be used all at once, or it can be used again and again.

Where can I buy a Whitcoulls Gift Card?

Gift Cards are available for purchase from all Whitcoulls stores – they can be loaded with any value from $20 - $1000 ($20 - $500 online).

e-Gift Cards are available for purchase from our website, where you can load with any value from $20 - $500.

Physical Gift Cards are available for purchase from our website loaded with any value from $20 - $500. Shipping and handling fee applies ($3.90), and are a "signature required" delivery. So make sure that someone will be able to sign for the envelope during the day at the delivery address.

Buy a Whitcoulls Gift Card now.

How can I find out my Whitcoulls Gift Card balance?

You can check your balance on the Check Gift Card Balance page.

What can I buy with a Whitcoulls Gift Card?

Gift Cards can be used to buy most products at Whitcoulls stores and on our website. Products excluded are Lotto, Gift Cards, phone cards, iTunes cards and stamps.

If I want something that costs more than my Gift Card, can I use more than one Gift Card or other forms of payment?

Yes. On our website you can use more than one Gift Card to complete a purchase, and also use a credit card to make up the total purchase value of your order.

In our retail stores, if your purchase is more than the amount available on your Gift Card, you can make up the full amount with any other type of payment accepted in our stores. For example: credit card, or another Gift Card, EFTPOS or cash.

Can I add more value on to my Gift Card?

No, once a Gift Card has been purchased, the value on it cannot be increased.

Does my Gift Card balance expire?

The balance on a Gift Card will automatically expire two years after the date of issue, which is on the back of the Gift Card.

What should I do if my Gift Card is damaged, lost or stolen?

Unfortunately, if your Gift Card is lost or stolen we are unable to replace or refund it. You are responsible for the safe keeping of your Gift Card at all times. Once a Gift Card has been purchased you should treat it like cash. If your card is damaged, please take it into a store and have it checked by one of our Customer Service team members. It is important that you read and understand the Gift Card Terms and Conditions below.

Can I return or refund a Gift Card?

Gift Cards cannot be returned or refunded. Please read the Gift Card Terms and Conditions below.

Can I make a corporate or bulk Gift Card order?

Whitcoulls Corporate Services can supply Whitcoulls Gift Cards for your corporate incentive, reward, loyalty, and promotional needs. You can use the Whitcoulls Gift Card as incentives or give them as gifts to your valued staff, suppliers and clients.

To use our corporate or bulk Gift Card order service, you need to order a minimum of 10 Gift Cards or have a minimum order value of $1000. For more information, please contact us.

What are the Gift Card Terms and Conditions?

You should treat a Gift Card as if it is cash. If it lost or stolen, it cannot be replaced or cancelled.

Gift Cards have no value until activated at time of purchase.

Gift Cards are issued by Whitcoulls 2011 Limited.

Gift Cards are redeemable for products (excluding Lotto, Gift Cards or gift vouchers, or stamps) at Whitcoulls stores and on our website.

A Gift Card may not be returned, or redeemed for cash.

A Gift Card cannot be reloaded, and unused balances at the expiry date will not be refunded.

Any unused value on the Gift Card expires 2 years after date of issue.

To use, simply present the Gift Card for full or part payment of goods at the time of purchase. The amount of any purchase will be deducted from the Gift Card.

Whitcoulls Gift Cards can be purchased in store and on our website.

Whitcoulls is not responsible if a Gift Card is lost, altered, damaged or stolen, or used without permission.

Gift Cards will not be refunded or replaced.

Gift Card value cannot be redeemed for cash or credited to an account.